Customer Support & Help Desk
We are here to help! Whether you need assistance configuring your dynamic QR codes, managing your white-label domain, or managing your authentication settings, our operations team is ready to assist you.
General & Technical Support
For account inquiries, API integrations, and billing questions:
Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
Typical Response Time: Within 24 business hours
Abuse & Compliance Inquiries
To report spam, phishing, unauthorized links, or carrier compliance inquiries:
You can also use our automated Abuse Report Form for rapid triage.
SMS & 2FA Mobile Assistance
If you are receiving SMS two-factor authentication (2FA) verification codes or security alerts from QRDb:
- Need Help? Reply HELP to any SMS message received from our number for assistance instructions, or email hello@qrdb.co.
- Want to Opt-Out? Reply STOP at any time to cancel SMS messages. You will receive a confirmation message verifying your opt-out.
- Message & Data Rates: Message and data rates may apply depending on your mobile plan. Message frequency varies.
- Alternative Verification: SMS consent is entirely voluntary and is never required to create an account. You can verify via email at any time.
Operated by AppEvents Technologies (AppEvents DBA QRDb). Learn more about our company and services on our About Us page.